Refund and Cancellation Policy

1. Cancellation Policy

Orders can be cancelled within 24 hours of placement. To cancel an order, please contact us immediately at admin@jmohantraders.co.in or call +91-9719664729. Once an order has been dispatched, it cannot be cancelled.

2. Return Eligibility

We accept returns within 7 days of delivery under the following conditions:

• The product is unused, unwashed, and in its original condition with all tags intact.
• The product was received in a damaged or defective condition.
• The wrong product was delivered.

Products that have been used, washed, or altered are not eligible for return.

3. Refund Process

Once we receive and inspect the returned product:

• If the return is approved, a full refund will be processed within 7–10 business days.
• Refunds will be credited to the original payment method used at the time of purchase.
• Shipping charges, if any, are non-refundable unless the return is due to our error.

4. Exchange Policy

We offer exchanges for size or colour differences subject to availability. Please contact us within 7 days of delivery to initiate an exchange. The customer is responsible for shipping costs for exchanges unless the original product was defective.

5. How to Initiate a Return

1. Contact us at admin@jmohantraders.co.in or +91-9719664729 within 7 days of delivery.
2. Provide your order details and reason for return along with photographs if the product is damaged.
3. We will provide you with a return shipping address and instructions.
4. Pack the product securely and ship it to us.
5. Once received and inspected, we will process your refund or exchange.

6. Non-Refundable Items

• Items purchased during sale or with special discounts
• Items that have been used, washed, or altered
• Items returned after 7 days of delivery

7. Contact Us

For any return or refund queries, please reach out to:
Jayendra Mohan Traders
Shahabad, District Rampur, Uttar Pradesh 244922
Email: admin@jmohantraders.co.in
Phone: +91-9719664729 | +91-9675526264